Refund Policy

14-day money-back guarantee

All new FlowShot subscriptions — Starter, Pro, and Business — include a 14-day money-back guarantee on the first payment. If you're not satisfied within the first 14 days of your paid subscription, contact us and we'll issue a full refund. No questions asked.

Free trial

Every plan also starts with a 14-day free trial — no credit card required. You can explore the full product during the trial without any commitment. The money-back guarantee applies to the first charge after the trial ends, if you choose to continue.

How to request a refund

To request a refund:

1. Email support@flowshot.app from the address associated with your FlowShot account.
2. Include "Refund request" in the subject line.
3. Let us know which plan you subscribed to and the approximate date of charge.

We'll confirm receipt within one business day and process the refund promptly.

Processing time

Refunds are processed via Stripe. After we approve your request, please allow 5–10 business days for the amount to appear back on your statement, depending on your bank or card issuer.

What is not refundable

• Subsequent billing cycles — the guarantee applies only to the first payment. Renewals are not refundable.
• Partial months — if you cancel mid-cycle, your access continues until the end of the billing period but we do not issue prorated refunds.
• Add-on charges — extra seats and extra storage add-ons are non-refundable.
• Annual plans after 14 days — once the 14-day window has passed, annual subscriptions are non-refundable for the remainder of the annual term. You may cancel to prevent auto-renewal.

Cancellation

You can cancel your subscription at any time from your account settings. Cancellation stops future charges; your access continues until the end of the current paid period. Your data is retained for 30 days after account deletion (see Privacy Policy).

Contact

Questions about refunds? Email support@flowshot.app and we'll get back to you within one business day.