Terms of Service

1. About FlowShot

FlowShot (“FlowShot”, “we”, “us”, “our”) is a project-management platform designed for video production and photography professionals. The service includes project Kanban, client portal, video review, photo delivery, proposals, e-signed contracts, and invoicing.

By creating an account or using the service, you (“User”, “you”) agree to be bound by these Terms of Service and our Privacy Policy.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use FlowShot. If you are using the service on behalf of a company or organisation, you represent that you have the authority to bind that entity to these terms.

3. Your account

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at support@flowshot.app if you become aware of any unauthorised use of your account.

One account may belong to multiple organisations (depending on your plan). Each organisation's data is isolated and accessible only to its authorised team members.

4. Your data

Your data remains your property. FlowShot does not claim ownership over any content you upload, create, or store in the platform — including projects, client records, videos, photos, contracts, and proposals.

You grant FlowShot a limited, non-exclusive licence to store, process, and transmit your content solely to provide the service to you.

You are responsible for ensuring you have the rights to any content you upload and that your use of FlowShot does not violate any applicable laws.

5. Plans, billing, and payment

FlowShot offers paid subscription plans (Starter, Pro, Business) billed monthly or annually. Prices are listed on the Pricing page.

All payments are processed by Stripe. By subscribing, you authorise Stripe to charge your payment method on the recurring billing cycle you select. FlowShot does not store payment card details.

Subscription renewals are automatic. You may cancel at any time; your access continues until the end of the current paid period.

Suspension, throttling, or temporary disablement of content delivery for fair-use violations does not entitle you to a refund, partial refund, credit, or extension of your subscription.

6. Free trial

Every paid plan includes a 14-day free trial. No credit card is required to start a trial. At the end of the trial period, you must enter payment details to continue. Your data is preserved during the trial and after conversion.

7. Refunds

We offer a 14-day money-back guarantee on the first payment of any new subscription. To request a refund, email support@flowshot.app within 14 days of your first charge. Refunds are processed via Stripe and typically take 5–10 business days to appear on your statement.

Refunds are not available for subsequent billing cycles, partial months, or add-on charges (extra seats, extra storage). See our full Refund Policy for details.

8. Acceptable use

You agree not to use FlowShot to:

• Violate any applicable law or regulation.
• Upload content that infringes third-party intellectual property rights.
• Distribute malware, spam, or phishing material.
• Attempt to gain unauthorised access to other organisations' data or our infrastructure.
• Reverse-engineer or scrape the platform.
• Resell or sublicence the service without our written consent.
• Generate abnormal playback or bandwidth patterns inconsistent with end-client viewing — for example, automated scripts, public re-broadcasting, or sharing access credentials with the general public.
• Circumvent or attempt to circumvent password gates, access tokens, or view-limit mechanisms protecting content delivery.

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice.

9. Fair use of content delivery

FlowShot enforces operational fair-use limits on content delivery (bandwidth, view counts, playback frequency) to protect the platform from abuse and to ensure consistent service for all users. We may automatically throttle, suspend, or temporarily disable playback for individual videos, client pages, or accounts when activity is inconsistent with normal end-client usage. Specific thresholds are operational parameters we adjust over time and are not part of any subscription tier guarantee. Suspension or throttling for fair-use violations does not entitle you to a refund, partial refund, credit, or extension of your subscription.

10. Service availability

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance. FlowShot is provided “as is” without warranties of any kind, express or implied, to the extent permitted by law.

We do not warrant or guarantee any specific bandwidth, view-count, or playback-frequency level. Subscription tiers grant access to features and storage; content-delivery limits are operational fair-use parameters that may be adjusted at any time.

11. Limitation of liability

To the maximum extent permitted by law, FlowShot's total liability to you for any claim arising under these terms shall not exceed the amount you paid to FlowShot in the 12 months preceding the claim. FlowShot is not liable for indirect, incidental, special, or consequential damages.

12. Termination

You may delete your account at any time from the account settings. Upon deletion, your data is purged within 30 days (see Privacy Policy for retention details). We may terminate or suspend your account for violations of these terms, with reasonable notice where possible.

13. Changes to these terms

We may update these terms from time to time. Material changes will be communicated via email at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms.

14. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law provisions. Any disputes shall be resolved in the courts of Delaware.

15. Contact

For legal inquiries, contact us at legal@flowshot.app.